Did you know?
We have more than 650 customers servicing a broad range of market sectors
Our total business on-time delivery is consistently above 90%
We manage over 10,000 different designs every year
We utilise hundreds of materials in thousands of sizes from our global supplier network
How can we provide the solution?
We listen carefully to ensure we understand your specific needs then tailor our service accordingly
We regularly review our performance with you and continuously explore ways to enhance our service to exceed your expectations
We continuously invest in our people and manufacturing technology to ensure you receive a consistently high level of service, for example by:
- employing people who are customer focussed, show initiative, determination and long term commitment
- ensuring manufacturing capacity and technology meets the commercial, quality and technical requirements of our customers
- providing customers with a dedicated Account Manager to care for their business and regularly review performance and feedback
- implementing modern IT systems capable of interfacing with our customers and optimise communication
- continuously raising our quality standards, for example by undertaking AS9100 and SC21 for the aerospace industry
- setting high targets for our business KPI and sharing performance data with our customers
- avoiding dependency on one single customer or market and maintaining a healthy balance between domestic and export sales
- developing secure partnerships with our raw materials suppliers who provide access to technical information and new developments
- having an open-door policy for customers to view our manufacturing facilities and meet our people and by providing appropriate customer references
