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Q&A - Customer Service Q&A - Customer Service Q&A - Customer Service Q&A - Customer Service Q&A - Customer Service Q&A - Customer Service Q&A - Customer Service Q&A - Customer Service

Did you know?

We have more than 650 customers servicing a broad range of market sectors

Our total business on-time delivery is consistently above 90%

We manage over 10,000 different designs every year

We utilise hundreds of materials in thousands of sizes from our global supplier network

Q&A - Customer Service

  • How quickly do you respond to a RFQ?
  • 90% of general enquiries and quotations are answered within 24 hours with more complex projects initiated on the day received.
  • How can I be sure you have properly understood my enquiry?
  • Our thorough contract review process, involving the engineer responsible for manufacturing your parts, identifies any issues we need to contact you about prior to quotation.
  • Can I send my drawings by email?
  • Yes, drawings can be received in most file formats and used on our CAD-CAM software.
  • Will I be dealing with different people each time I contact you?
  • No, your Account Manager will become your primary point of contact responsible for all aspects of your business.
  • What happens if you are late with a delivery?
  • If a delivery becomes delayed beyond our acknowledged date, we will inform you immediately and do all we can to rectify the situation.
  • What level of technical support do you provide?
  • We provide unbiased guidance on materials selection and our engineers will assist with your component and assembly design
  • I have special packaging requirements, can you help?
  • Yes, our whole service is tailored to meet your exact requirements and this includes packaging.
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