Customer Service & Sales

Our Customer Service Team is your first point of contact. We will provide you with the fastest response possible to any inquiry you may have, commercial or technical. Here are some examples provided by existing customers as to why they like dealing with us:

We aim to answer pricing inquiries within 24 hours (large contracts / complicated parts take longer).
If we can't provide an immediate answer to any question you raise, we will get back to you.
If your order is delayed for any reason - we will inform you. Our lead times for custom-made parts are generally the fastest available.
We hold a broad range of stock items (custom made or standard) which can be shipped immediately.
Inquiries can be sent by fax, e-mail (including drawings), post, or phone.
We provide commercial agreements that benefit both supplier and customer - ranging from credit card payment through to long term contracts.
We do not have on-the-road sales-people knocking on your door - but we do provide full technical and commercial support to any customer as required.

These are just some examples that demonstrate what is important to our customers. We hope that you consider these to be important to your business.

We are always willing to discuss any aspect of our business to find ways of improving our service to you.